A new Family Video Link Helpdesk is now in Operation - May 1st, 2020



Family Video Link Helpdesk 057 8634867

Opening Hours Monday and Friday (Not Operational on Bank Holidays)

0930 am – 1230 pm

2 pm to 430 pm

 

The helpdesk will provide assistance and advice to families who are unable to successfully connect to a scheduled Family Video Link visit.

The helpdesk team will be able to confirm that your phone settings are correct as follows:

  • Chrome is set as the Default Browser
  • Microphone and camera settings are activated for Chrome.

Please use the ‘How to Guide’ and check the “Phone Setting Guide”  before contacting the helpdesk.

To assist our Helpdesk operators:

  • Have your email address ready so we can send you a test Video Link;
  • If possible, contact the helpdesk using a different phone than the device you intend to use for Family Video Link. This will allow you to link into a test Video Link call with the other device, while remaining on the phone to the operator.
  • If  you only have access to one phone, we can confirm your settings and end the call. You can then log into your email and connect to the test Video Link. We will call you back if you fail to connect to the test Video Link.

Here is some useful links in English,

How To Guide for Family Video Link 28 April 2020

SAMSUNG Trouble Shoot 27 April 2020

Huawei Trouble Shoot 27 April 2020

Here is some useful links in Polish,

How to Guide for Family Video Links Polish 

Samsung Trouble Shoot Polish

Huawei Trouble Shoot Polish

Here is some useful links in Lithuanian,

How to Guide for Family Video Links Lithuanian 

Samsung Trouble Shoot Lithuanian

Huawei Trouble Shoot Lithuanian

Here is some useful links in Vietnamese,

How to Guide for Family Video Links Vietnamese 

Samsung Trouble Shoot Vietnamese

Huawei Trouble Shoot Vietnamese

Here is some useful links in Latvian,

How to Guide for Family Video Links Latvian

Samsung Trouble Shoot Latvian

Huawei Trouble Shoot Latvian

Here is some useful links in Arabic,

How to Guide for Family Video Links Arabic

Samsung Trouble Shoot Arabic

Huawei Trouble Shoot Arabic

Here is some useful links in Romanian,

How to Guide for Family Video Links Romanian

Samsung Trouble Shoot Romanian

Huawei Trouble Shoot Romanian