Prisoner Complaints


The Irish Prison Service: Complaints

The Irish Prison Service is committed to providing safe and secure custody to those in our custody, and to treating them with dignity and respect.

We are committed to dealing effectively with any complaints prisoners or their representatives may have about the service we provide.  If we get something wrong, where possible we will put things right.

Complaints are managed in line with our Complaints Policy, and complaints management is overseen by a dedicated Complaints Unit who ensure complaints are dealt with promptly and fairly.

 

What is a complaint?

A complaint is an expression of dissatisfaction, usually about an experience the complainant has had.

Who can make a complaint?

A Complaint can be made by a prisoner or by a third party on their behalf.

How to complain to the Irish Prison Service?

A prisoner can make a complaint verbally to any officer, or in writing. Complaint Forms are available to all prisoners on their prison landing.

A visitor can make a complaint in writing on the complaint form. Complaint Forms are also available in the Prison Visitors Area.

Does every complaint have to be in writing?

No, if you are dissatisfied with something, we would appreciate if you tell us about it so we can solve it as soon as possible, but you can make a written complaint at any time.

If we cannot resolve a verbal complaint within 48 hours, we will invite the complainant complete a written complaint form.

If a prisoner has difficulty writing, or needs a translator, a staff member can assist.

 

Complaints Unit

For more information about the Irish Prison Service Complaints Policy please

email: complaintsunit@irishprisons.ie

call: 0433335100

Or write to:

Complaints Unit,

Operations Directorate,
Irish Prison Service,
Ballinalee Road,
Longford