Request Video Call
Please see our video on Video Visits
Video phones for the purpose of family video calls have been installed in all locations across the prison estate and are now operational. While our video phones help to keep families in contact with loved ones the amount of visits that can take place on a daily basis is lower than would normally happen with physical visits to prisons.
As a result we have needed to change the process for arranging a visit and reduce significantly the number of visitors a prisoner can have. Due to the limitations on the number of video visiting slots it is no longer possible for families to book the visit. Under the new arrangements the prisoner must identify a visitor and prison staff will arrange for the visitor to be notified by email of the date and time of the visit and how to access the visit on the day. “How to guides” are published below to help you through this process.
We will keep you informed of the plans to return to more normal visits as soon as possible.
Accessing the Video Visit
To help you access a family video visit we have developed a “How to Guide” to explain the process more clearly. We have also created some “troubleshooting” documents for those of you who have Samsung devices and those that have Huawei devices as these can cause difficulties. Those using iPhones should be able to connect by clicking the link in the email that you will receive.
It is important that you read the “How to Guide” and also the troubleshooting guide as this may help prevent any difficulties when you go to connect. If using a Samsung or Huawei device you MUST ensure Chrome is set as your default browser. The troubleshooting guides will tell you how to do that. The video below will also help explain what to do.
Here is some useful links in English,
How To Guide for Family Video Link 28 April 2020
SAMSUNG Trouble Shoot 27 April 2020
Huawei Trouble Shoot 27 April 2020
Here is some useful links in Polish,
How to Guide for Family Video Links Polish
Here is some useful links in Lithuanian,
How to Guide for Family Video Links Lithuanian
Samsung Trouble Shoot Lithuanian
Huawei Trouble Shoot Lithuanian
Here is some useful links in Vietnamese,
How to Guide for Family Video Links Vietnamese
Samsung Trouble Shoot Vietnamese
Huawei Trouble Shoot Vietnamese
Here is some useful links in Latvian,
How to Guide for Family Video Links Latvian
Here is some useful links in Arabic,
How to Guide for Family Video Links Arabic
Here is some useful links in Romanian,
How to Guide for Family Video Links Romanian
Samsung Trouble Shoot Romanian
Arbour Hill Prison |
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Visiting Days: | Monday, Tuesday, Wednesday, Friday and Saturday. |
Visiting Times: | 10am-12pm, 2pm-4pm |
Book Online |
Castlerea Prison |
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Visiting Days: | Monday to Saturday, Selected family visits available on Sundays |
Visiting Times: | 10am-12pm, 2pm-4pm |
Book Online |
Cloverhill Prison |
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Visiting Days: | Monday, Wednesday, Thursday, Friday and Saturday. Selected family visits are available on Sundays by application to the Governor |
Visiting Times: | 10am-12pm, 2pm-4pm |
Book Online |
Dóchas Centre |
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Tel: | 018858954 / 01 8858955 |
Visiting Days: | Remand Prisoners – Monday, Tuesday, Thursday, Friday and Saturday. Sentenced Prisoners – Saturday and Sunday 10pm-12pm |
Visiting Times: | 10am-12pm, 2pm-4pm |
Loughan House |
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Tel: | 071 9836000 |
Visiting Days: | Monday to Sunday |
Visiting Times: | 10am to 5pm |
Limerick Prison |
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Visiting Days: | Monday, Wednesday, Thursday, Friday and Saturday. |
Visiting Times: | 10am-12pm, 2pm-4pm |
Book Online |
Midlands Prison |
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Visiting Times: | Monday, Wednesday, Thursday and Friday, 9.30am-12pm, 2pm-4pm. No visits on Tuesday. |
Book Online |
Mountjoy Prison |
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Visiting Days: | Monday, Wednesdays, Thursdays, Fridays, Saturdays |
Visiting Times: | 10.15am, 11.00am, 14.15pm, 15.00pm |
Book Online |
Portlaoise Prison |
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Visiting Days: | Monday to Saturday |
Visiting Times: | 10am-12pm, 2pm-4pm |
Book Online |
Shelton Abbey |
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Tel: | 0402 42300 |
Visiting Days: | Saturday Sunday and Bank Holiday Mondays. Special visits may be booked for midweek by application to the Governor. |
Visiting Times: | 11am – 3:30pm |
St. Patrick’s Institution (Mountjoy Campus West) |
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Tel: | 01 8858994 |
Visiting Days: |
Monday, Wednesday, Thursdays AM only. Fridays, Saturdays AM and PM |
Visiting Times: |
10.15am, 11.00am (Monday, Wednesday, Thursday) 10.15am, 11.00am, 14.15pm, 15.00pm (Friday, Saturday) |
Training Unit |
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Tel: | 01 8858982 |
Visiting Days: | Monday, Tuesday, Wednesday, Friday and Saturday. |
Visiting Times: | Tuesday (2.15pm-3.15pm), Wednesday (2.15pm-3.45pm) Saturday and Sunday (10.00am-11.30am and 2.15pm-4.45pm) |
Wheatfield Prison |
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Visiting Times: | 10am-12pm, 2pm-4pm. Thursday – 2.30pm-4pm |
Book Online |